Cubacel TUR SIM

Starter Package

About the Cubacel TUR SIM

Cubacel Tur is a prepaid SIM card that allows tourists to access mobile data at any time. At the same time, it eliminates the often unmanageable roaming charges, as there are no costs for the recipient for incoming calls from abroad.

The SIM card can be purchased from us via the Cubacel Tur starter package and then picked up at any ETECSA office (Oficina Comercial or Centro Multiservicio) within 14 days.

Important: ONLY Internet Data can be top up! Which can be only used for Cubacel Tur SIM cards WITHOUT EXCEPTION.

How to buy a Cubacel Tur SIM card?

Purchasing Cubacel Tur SIM cards is only possible online. Although you could also purchase the card via the Internet from Cuba, it is recommended that you make the purchase from your home country. Purchasing in Cuba is not possible.

Where can I pick up the Cubacel TUR SIM card?

The pickup is possible at any commercial ETECSA branch in the country (Oficina Comercial or Centro Multiservicio), as well in the following airports:

– Havana International Airport (José Martí) Terminal 3
The CubaTUR / ETECSA stand is located after customs / migration in the baggage area in Hall C and is open 24/7 every day.
If you miss this or e.g. For example, if you land in Terminal 2, you could also visit the ETECSA office outside the airport at Terminal 3.
However, this is only open until 7 p.m.
(Terminal 1 = domestic flights / Terminal 2 = charter flights / Terminal 3 = international flights)

– Holguín International Airport at the ETECSA / CubaTUR stand.

– Varadero International Airport at the ETECSA / CubaTUR stand.

– Camaguey International Airport at the ETECSA / CubaTUR stand.

Other ETECSA offices where pickup is possible

How do I activate the Cubacel Tur SIM card?

When you pick up the Cubacel TUR SIM, it will be activated automaticaly.

Who can I contact if I have problems with the Cubacel Tur SIM card?

ETECSA itself gives the telephone number: +53 (5) 2642266, which represents the customer service on site.
The staff speaks Spanish and English.

You can also contact us if you have any questions.

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